Once you complete your purchase, you have a 60-day window starting from the time your package is delivered to explore all the benefits of this incredible product. We sincerely hope you will soon be among the many customers who have shared their positive feedback with us.

However, if you’re not entirely happy with your investment, you can easily request a refund!

BEFORE requesting a refund, please make sure you’ve allowed the product enough time to work. We recommend using the product for at least three months before making any final decisions.

If you still wish to move forward with a refund, here’s how you can do it:

Refund Instructions:

Step 1: Confirm that you’re still within the 60-day window from the delivery date. You can check this by looking up the tracking number on the courier’s website.

Step 2: Send an email to our support team at contact@prolong-power.com, mentioning that you’re not fully satisfied with the product. Be sure to include “Refund Request” in the subject line for quicker service.

Step 3: Wait for further return instructions, which will be sent to you via email.

Step 4: After we receive your returned package, we will process your refund promptly. You will get an email confirmation once it’s processed. Please allow 5-10 business days for the refund to show up on your credit card statement, depending on your bank or card issuer.

How to Reach Us:

For product-related inquiries: contact@prolong-power.com

Our friendly customer support team handles every email and phone call, and they’ll get back to you as soon as possible.